Our resolved rate has dropped to 43.74%, compared to 70% last year. ![]() Total revision is around 13K (same as last year) from 389 non-staff members, with 93% review rate and 99% approval rate (compared to 90% and 99% last year) from a total of 118 non-staff reviewers.įrom year to date, the Social Support contributors have sent a total of 825 responses (compared to 908 last year) and interacted with 1345 conversations. On the localization side, the number is overall pretty normal. In total, we’ve got 29 non-staff reviewers this year. Our review rate this year is 80%, while our approval rate is 96%, compared to 73% and 95% in 2022). In total, we’ve got a total of 1953 revisions (11.85% increase from last year) from 133 non staff members. We see an increase over different metrics on KB contribution this year, though. On a typical month, our average contributors on the forum excluding OP is around 200 (compared to 240 last year). We also see a drop in our solved rate, 10% this year compared to 14% last year. We also see a downturn in our answer rate within 72 hours, 71% compared to 75% last year. This is a 6.67% down turn from last year. In the forum, we’ve seen an average of 2800 questions per month this year. ![]() This is far from bad, though, as this is our lowest yearly drop since 2018. We’ve been in a consistent pageview number drop since 2018, and this time around, we’re down 9% from last year. It’s a lot, so let’s dive in!įrom Jan 1st to the end of November, we’ve got a total of 250+ million pageviews on SUMO. ![]() As we’re inching closer towards 2024, I’d like to take a step back to reflect on what we’ve accomplished in 2023.
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